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NOTE: You must have set up 2 forms of Multi-Factor Authentication to utilize the self-service password reset tool. If you have not completed this portion, you will find that these instructions will not help you until you have done so. |
Navigate to the following link: cnu.edu/password
- Once at this link, you will type in your email address and complete the captcha on the screen.
- You will then make a selection that applies to your scenario.
- If you selected "I forgot my password," you will see the following displayed based on the recovery methods you have set up.
- Once you complete the FIRST step, you must complete a SECOND verification form.
- Once completed, you will see a page that asks you to create a new password.
New password requirements are as follows:- 14 Characters
- Contains characters from three of the following categories:
- Uppercase letters A through Z
- Lowercase letters a through z
- Digits 0 through 9
- Special characters from the following list: ~!@#$%^&*()_-+=`|\(){}[]:;"'<>,.?/
- Once you have configured a new password you will be all set!
