...
| Page Properties | ||||
|---|---|---|---|---|
| ||||
|
What can I do with the Mitel Chrome Extension?
...
To get the Mitel Chrome extension, type chrome:apps in the address bar.
Then, click on the Web Store button.
Search for Mitel in the search box. Then, click the Add to Chrome button
The Mitel Connect extension will ask permission to use notifications, communicate with websites, change the data on websites you visit (to provide the right-click to call functionality) and manage your apps. Click Add extension.
Logging Into the Extension
The first time that you use the extension, you’ll have to log in. Click the Mitel extension in your toolbar.
Enter your CNU e-mail address and password. Then click Show Advanced.
On the line that appears, delete the default server and enter tp01pv.cnuadmin.cnu.edu. Then check the Remember me box (unless you’re on a shared computer) and click Login.
Linking your Google Account
If you want your phone status to change automatically based on your CNU calendar, you’ll have to link the extension to your Google account. You will be prompted to log in to your Google account when you sign in. Click Login to Google to access it.
If you don’t click the login but you decide that you want to connect later, you can do so by clicking on the gear at the top of the screen.
Then, click Settings.
Under Google Account, click Reconnect Account.
Either way, a web page will pop up with a Connect to Google button. Click that button.
You’ll be prompted to sign in to Google. Use your CNU e-mail address and password to do so. You should then see a success message.
...
To use the extension window to dial a number that you know, click on the Mitel extension.
Then, enter the number in the box at the top and push enter. You do not need to include any extra digits.
To look up a user, enter their name in the box. If they are on the ShoreTel system, (or, if your Google Account is linked, in your Google Contacts), they will appear. Click the phone number to call them.
You can view your contacts by clicking the Contacts icon within the Mitel extension.
Dial From Web Page
You can also dial most phone numbers found on web pages. Most phone numbers will have a phone icon next to them. Click the icon to dial.
If you don’t see an icon, select the phone number, right-click and choose Call <the selected number>.
Controlling Calls
...
As long as you’re logged in and Chrome is running on your computer, you’ll get notifications like the one below when you receive a phone call. The notification will include caller ID information.
Click Answer and your phone will answer the call. Click Send to VM and the call will be sent to voicemail.
While you’re on a call, you can click on the Mitel extension to control the call.
You’ll then see the call. You can use the “add” button to conference in another caller, the “transfer” button to transfer the call or the “hold” button to put the call on hold.
...
To access your voicemail, click on the Mitel extension.
Then, click on the voicemail icon.
You will see a list of voicemails. Click on one to access it.
Click the Play button to play it. The voicemail will play on your phone.
You can also use the Save button to save the voicemail or the Delete button to delete it. These will not only affect the voicemails on the client, but on your phone as well.