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Widget Connector
url https://www.youtube.com/watch?v=YEq1w8Nla_g&feature=youtu.be

What are States?

States indicate the status of your phone, and will display to people who look you up in the directory or on the ShoreTel Client.  These states also control two things: call behavior and your voicemail greeting.  There are six states that your phone can be in:

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There are separate voicemail greetings and call forwarding instructions for each state.  By default, the Available state causes your phone to ring three times before forwarding to your voicemail.  All other states immediately forward to your voicemail without ringing your phone.

Changing your Phone’s State

To change the state your phone is in, press the button underneath |State| on your phone.

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Your phone will then follow the forwarding settings of the state you’ve selected. Don’t be alarmed if the buttons next to the screen light up orange; this just means that you’ve set a state that forwards all calls to your voicemail.

Customizing Forwarding in States

If all you want to do is forward calls to your voicemail, the default setup of the states is all you need.  However, you may want to forward your calls to a specific number when you’re in a particular state.  This is possible as well.

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