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Ui steps


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sizemedium
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A refund transaction must be started before any items/products are added.  If you have already added items/products, you should void the transaction and start a new one.


Ui step

The option to perform a refund transaction is located in a hidden menu.  Tap the empty space to the left of the text that reads "Make A Selection" to display the menu.

How to access the hidden cashier menu


Ui step

Tap the icon in the Hidden Cashier Menu labeled, "Manager Functions".

Hidden Cashier Menu


Ui step

Tap the icon in the Hidden Manager Menu labeled, "Transaction Type".  Then, select the "Refund Option".  This will change the register into Refund Mode.

Hidden Manager MenuRefund Mode Screen


Ui step

Tap on the product you want to refund, and you'll see it appear in the list on the left-hand side of the screen.

Selecting an item to refund


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You can add as many products or items as you want in a single refund transaction.  Some products may prompt you for additional information when selected (such as a particular size or flavor for drinks).


Ui step

When you've added all the products you want, and you're ready to refund the transaction, tap on the Total button at the bottom of the screen.

Refund Screen


Ui step

You'll see the Total Refund Amount at the top of the screen.  Tap the desired tender to receive the refund at the bottom of the screen.

Refund Tender Screen


Ui step

Once the refund has been completed, the receipt(s) will print, and the screen will return to the normal menu.

Main Register Menu


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Checking Stored Value Balances

Ui steps


Ui step

The option to check stored value balances is located in a hidden menu.  Tap the empty space to the left of the text that reads "Make A Selection" to display the menu.

How to access the hidden cashier menu


Ui step

Tap the icon in the Hidden Cashier Menu labeled, "Balance Inquiry".

Hidden Cashier Menu


Ui step

You will be prompted for the customer's card information.  Have the customer tap their card on the contactless Transact reader to proceed.

Balance Inquiry Screen


Ui step

After tapping their card, the customer's Stored Value balances will be displayed.

Stored Value Balance Screen


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The Balance Inquiry screen will only show the value of Stored Value accounts that can be used at a given location.  For example, a Dining location may see balances for both Captains Cash and Dining Dollars, but an Auxiliary location may only see a Captains Cash balance.