Your administrator must turn on this feature for you to be able to register your information and reset your own password. If you don't see the Forgot my password option, it means that your administrator hasn't turned on the feature for your organization. If you believe this to be incorrect, contact your help desk for assistance.
Set up your password reset verification method:
- Open the web browser on your device and go to the Security info page.
- Enter your credentials and click Sign in.
- Options will be available for you to set up as your security verification method. If multiple options are available, we strongly recommend that you use more than one as your security verification method, in case one of your methods becomes unavailable.
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Important: Information added for your phone number or email address is not shared with your organization's global directory. The only people that can see this information are you and your administrator. Only you can see the answers to your security questions. |
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You are now able to change your password! |
- Navigate to the Self-Service Password Reset link.
- Enter your old password & new password. Click Submit.
- You're in! You can now manage your account.
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| title | Troubleshooting & Common Errors (& Fixes!) |
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Common problems and their solutions!
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| icon | false |
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| title | Update your browser |
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| Issue: Your browser is not supported or up-to-date. Try updating it, or download and install the latest version of Microsoft Edge. Explanation: This error appears if the page can't render because the user tried to access Security info from an unsupported browser, or an unsupported embedded browser or webview tried to direct the user the page. Fix: Update to the latest version of your browser, or directly access Security info from another browser or device. |
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| icon | false |
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| title | Please contact your administrator. |
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| Issue: We've detected that your user account password is not managed by Microsoft. As a result, we are unable to automatically reset your password.
Contact your IT staff for any further assistance. Explanation: This means that your organization internally manages your password and doesn't want you to reset your password from the Can't access your account link. Fix: To reset your password in this situation, you must contact your organization's help desk or your administrator for help. |
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| icon | false |
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| title | Your account is not enabled for password reset. |
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| Issue: Your account is not enabled for password reset.
We're sorry, but your IT staff has not set up your account for use with this service.
If you'd like, we can contact an administrator in your organization to reset your password for you. Explanation: If you get this error message after typing your User ID, it means that either your organization hasn't turned on the password reset feature or you aren't allowed to use it. Fix: You must contact your organization's help desk or your administrator for help. |
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