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Your administrator must turn on this feature for you to be able to register your information and reset your own password. If you don't see the Forgot my password option, it means that your administrator hasn't turned on the feature for your organization. If you believe this to be incorrect, contact your help desk for assistance.

...

    • Authentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method.

    • Text messaging: Choose to send yourself text messages to your mobile device.

      For more information about setting up text messaging, see Set up text messaging as your verification method

      .

    • Phone calls: Choose to get a phone call to your registered phone number.

      For more information about setting up phone calls, see Set up a

      phone number

      as your verification method

      .

    • Security key: Choose to use a Microsoft-compatible security key.

    • Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method.

    • Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method.

      For more information about security questions, see Set up

      security

      questions as your

      verification method.


After you select and set up your methods, choose Finish to complete the process.

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Expand
titleTroubleshooting & Common Errors (& Fixes!)

Common problems and their solutions!


Info
iconfalse
titleUpdate your browser

Issue:

Your browser is not supported or up-to-date. Try updating it, or download and install the latest version of Microsoft Edge.

Explanation:

This error appears if the page can't render because the user tried to access Security info from an unsupported browser, or an unsupported embedded browser or webview tried to direct the user the page.

Fix:

Update to the latest version of your browser, or directly access Security info from another browser or device.

Info
iconfalse
titlePlease contact your administrator.

Issue:

We've detected that your user account password is not managed by Microsoft. As a result, we are unable to automatically reset your password.
Contact your IT staff for any further assistance.

Explanation:

This means that your organization internally manages your password and doesn't want you to reset your password from the Can't access your account link.

Fix:

To reset your password in this situation, you must contact your organization's help desk or your administrator for help.

Info
iconfalse
titleYour account is not enabled for password reset.

Issue:

Your account is not enabled for password reset.
We're sorry, but your IT staff has not set up your account for use with this service.
If you'd like, we can contact an administrator in your organization to reset your password for you.

Explanation:

If you get this error message after typing your User ID, it means that either your organization hasn't turned on the password reset feature or you aren't allowed to use it.

Fix:

You must contact your organization's help desk or your administrator for help.