Your administrator must turn on this feature for you to be able to register your information and reset your own password. If you don't see the Forgot my password option, it means that your administrator hasn't turned on the feature for your organization. If you believe this to be incorrect, contact your help desk for assistance.
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Authentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method.
For more information about setting up the app, see Set up an authenticator app as your verification method.
Text messaging: Choose to send yourself text messages to your mobile device.
For more information about setting up text messaging, see Set up text messaging as your verification method.
Phone calls: Choose to get a phone call to your registered phone number.
For more information about setting up phone calls, see Set up aphone number
as your verification method.
Security key: Choose to use a Microsoft-compatible security key.
For more information, see Set up a security key as your verification method.
Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method.
For more information about setting up an email address, see Set up an email address as your verification method.
Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method.
For more information about security questions, see Set upsecurity
questions as yourverification method.
After you select and set up your methods, choose Finish to complete the process.
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Common problems and their solutions!
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