Please note this feature will be live 6/12/2023
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- Open the web browser on your device and go to the Security info page.
- Enter your credentials and click Sign in.
- Options will be available for you to set up as your security verification method. If multiple options are available, we strongly recommend that you use more than one as your security verification method, in case one of your methods becomes unavailable.
Authentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method.
Text messaging: Choose to send yourself text messages to your mobile device.
Phone calls: Choose to get a phone call to your registered phone number.
Security key: Choose to use a Microsoft-compatible security key.
Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method.
Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method.
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| title | Troubleshooting & Common Errors (& Fixes!) |
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Common problems and their solutions!
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| icon | false |
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| title | Update your browser |
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| Issue: Your browser is not supported or up-to-date. Try updating it, or download and install the latest version of Microsoft Edge. Explanation: This error appears if the page can't render because the user tried to access Security info from an unsupported browser, or an unsupported embedded browser or webview tried to direct the user the page. Fix: Update to the latest version of your browser, or directly access Security info from another browser or device. |
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| icon | false |
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| title | Please contact your administrator. |
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| Issue: We've detected that your user account password is not managed by Microsoft. As a result, we are unable to automatically reset your password.
Contact your IT staff for any further assistance. Explanation: This means that your organization internally manages your password and doesn't want you to reset your password from the Can't access your account link. Fix: To reset your password in this situation, you must contact your organization's help desk or your administrator for help. |
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| icon | false |
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| title | Your account is not enabled for password reset. |
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| Issue: Your account is not enabled for password reset.
We're sorry, but your IT staff has not set up your account for use with this service.
If you'd like, we can contact an administrator in your organization to reset your password for you. Explanation: If you get this error message after typing your User ID, it means that either your organization hasn't turned on the password reset feature or you aren't allowed to use it. Fix: You must contact your organization's help desk or your administrator for help. |
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