Issue:

Your browser is not supported or up-to-date. Try updating it, or download and install the latest version of Microsoft Edge.

Explanation:

This error appears if the page can't render because the user tried to access Security info from an unsupported browser, or an unsupported embedded browser or webview tried to direct the user the page.

Fix:

Update to the latest version of your browser, or directly access Security info from another browser or device.

Issue:

We've detected that your user account password is not managed by Microsoft. As a result, we are unable to automatically reset your password.
Contact your IT staff for any further assistance.

Explanation:

This means that your organization internally manages your password and doesn't want you to reset your password from the Can't access your account link.

Fix:

To reset your password in this situation, you must contact your organization's help desk or your administrator for help.

Issue:

Your account is not enabled for password reset.
We're sorry, but your IT staff has not set up your account for use with this service.
If you'd like, we can contact an administrator in your organization to reset your password for you.

Explanation:

If you get this error message after typing your User ID, it means that either your organization hasn't turned on the password reset feature or you aren't allowed to use it.

Fix:

You must contact your organization's help desk or your administrator for help.