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| hidden | true |
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| id | Update |
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Problem
Problem - The image on the document camera is upside down
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Solution
Open vSolution Link software (by Wolfvision) document camera will show up in the bottom window. Right-click on the doc cam and update firmware, the camera will reboot then test.
If an image is still upside-down, contact the Helpdesk in order to power-cycle the hardware.
Problem
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- Image from Doc cam not displaying
Solution
Ensure the system has started, the touch panel is working properly, the projector is on, and the screen is down (Refer to Hard Reboot procedure if this can't be done)
Test each input (ie: PC, Blu-ray/DVD) to make sure the system is projecting properly (Maybe AV system issue if all inputs not displaying)
Select Doc cam and make sure cable is secure on both ends
Ensure the power button on doc cam is in an "On" state (Red=Off, Green=On)
Problem
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- Zoom not working properly or is moving slower than usual
Solution
On doc cam, press and hold the "Menu" for about ten seconds till the advanced menu comes up (it's the second one)
Scroll down with the zoom wheel till you find "Zoom Wheel Calibration" and press the right arrow button
Follow the on-screen prompts to calibrate the zoom wheel
Problem
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- Focus is not working properly
Solution
Ensure the "AF" or autofocus button is in the on position (AF will be green) If the focus is still not working, move on to step 2
Unplug the document camera power, wait 30-60 seconds, plug the power back in, and power up. If the focus is still not working move on to step 3
Open vSolution Link software (by Wolfvision). The document camera will show up in the bottom window. Right-click on the doc cam and update firmware, the camera will reboot then test.
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