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The Mitel (formerly known as ShoreTel) client allows you to change forwarding, voicemail, and several other settings without going through on-phone or voice-driven menus. This article details how. If you need information on obtaining the client or its basic functionality, you can use our Mitel Basics article. If you'd like to change your forwarding settings, see our Changing Forwarding Settings with the Mitel Client article.
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When setting voicemail greetings, it’s important to remember that the greetings are on a per state basis. To change the greeting for a particular state, click on Call Routing.
Then, click the link next to “Voicemail greeting recorded” or “No voicemail greeting reported”.
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You can use the client to control whether or not you get your voicemails delivered to your e-mail. To do so, click on the Notifications menu.
You can then click on the checkboxes to change the behavior of voicemail to e-mail.
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You can then change your voicemail password by typing the your current one and the new one in the relevant boxes.
To record your name for the default greetings, you can click on Record New Name at the bottom.
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