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In this This article , we will cover how to upgrade to Windows 11 without any assistance from CNU ITS and how to use the self-service tools we provide to the campus.

Warning

Please back up your data accordingly before proceeding with any form of upgrade with to your device. We have an article located HERE for further instructions and questions.

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Note

This process will take 30-60 Minutes to complete. You will NOT be prompted during this time when a restart will happen, happens; it’s best to block off time or start this process when you will are not be using your computer for an extended amount of time.

  1. Locate Self Service, which can be found in the Application menu (Start Menu) by typing “Self Service” or via the desktop systems tray with an account that states “Self Serviceicon that is presented as “FileWave Kiosk.”

  2. Once in self-service, you can navigate the various options to find the "Windows 11 Upgrade.” After clicking "INSTALL," you will see something similar shortly after.

    image-20240809-194100.pngimage (2).png

  3. Once the upgrade process starts, you will NOT be prompted further. The system will restart at least once and take 30-60 minutes to complete. If you feel as though the upgrade is taking to too long of or you don’t feel as though it’s running, please don't hesitate to contact us at the helpdesk so we can assess and determine what may be the cause.

Ui button
sizelarge
colorblue
tooltipTicket Submission
titleSubmit a Ticket!
urlhttps://cnu.helpspot.com/index.php?pg=request

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