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The Mitel (formerly known as ShoreTel) phone system includes software called the Mitel Client that can be installed on your computer. You can’t use the client to make or receive phone calls over the computer, but you can use it to remote control your phone. This article covers the basics of using the client to control your phone. The articles on
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Getting the ShoreTel Client
To get
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the Mitel client navigate to Self Service and select the appropriate software, once downloaded you can proceed with the instructions located below. If you have any issues please give us a call at 757-594-7079 or put in a ticket at help.cnu.edu!
Logging In from a CNU owned computer
The first time that you open the client, you’ll need to log in with your CNU ID Number and password. You can check the box "Use Windows Credentials" and enter the following server address:
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tp01pv.cnuadmin.cnu.edu |
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Optionally, you can check the "Remember me" box so your credentials are saved.
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Clicking on a name will bring up a card with additional information. Click the green phone button to call them. Remember that the call will happen on your phone.
Dialing a number
Simply type in the name or number you wish to dial.
Click on the appropriate contact that displays.
Then, click the "green" call button.
At this point your phone will start calling the contact.
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You can then find your favorites under People.
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Speed Dial with “Favorites”
Once you have saved contacts as favorites you can quickly call them by simply navigating to "Contacts" and selecting "Favorites".
Click on the voicemail and you’ll bring up options.
You can play the voicemail on your phone (if you click the phone icon on the right) or your computer (by clicking on the speaker icon). You can also reply with a voicemail if the caller was on campus, forward the message to another number, or delete it. To directly call the person back you can click directly on the number.
You can check voicemails you’ve heard by clicking Recent, choosing Voicemails from the dropdown and clicking All at the top.
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Select a specific voicemail will provide additional options and display more information about the caller.
Here, you can easily play, forward, save, or delete voicemail.
