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What are States?
States indicate the status of your phone, and will display to people who look you up in the directory or on the ShoreTel Client. These states also control two things: call behavior and your voicemail greeting. There are six states that your phone can be in:
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There are separate voicemail greetings and call forwarding instructions for each state. By default, the Available state causes your phone to ring three times before forwarding to your voicemail. All other states immediately forward to your voicemail without ringing your phone.
Changing your Phone’s State
To change the state your phone is in, press the button underneath |State| on your phone.
You’ll be brought to a menu of states. Highlight a state with the arrow keys (you can scroll down below the four that appear on the screen) and press either OK or the button in the middle of the arrow keys to select it.
Your phone will then follow the forwarding settings of the state you’ve selected. Don’t be alarmed if the buttons next to the screen light up orange; this just means that you’ve set a state that forwards all calls to your voicemail.
Customizing Forwarding in States
If all you want to do is forward calls to your voicemail, the default setup of the states is all you need. However, you may want to forward your calls to a specific number when you’re in a particular state. This is possible as well.
To do so, choose |Options| at the main menu.
You’ll be asked for your voicemail password. Enter it and press |OK|
Select Availability and press |Edit|
Choose the state that you’d like to change the forwarding settings for (remember, these settings are unique to each state, and press |Edit| (do not use the button in the middle of the arrow keys; that will simply set your availability state).
You’ll be brought to a menu with several options for setting up your forwarding.
The first option, Forward Calls, allows you to choose whether and when your calls are forwarded when your phone’s in that state. There are three options:
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