Your administrator must turn on this feature for you to be able to register your information and reset your own password. If you don't see the Forgot my password option, it means that your administrator hasn't turned on the feature for your organization. If you believe this to be incorrect, contact your help desk for assistance.

Set up your password reset verification method:

1. Open the web browser on your device and go to the Security info page.
   
   
2. Enter your credentials and click Sign in.
   •  
     
     
3. Options will be available for you to set up as your security verification method. If multiple options are available, we strongly recommend that you use more than one as your security verification method, in case one of your methods becomes unavailable.

• • Authentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method.

  • Text messaging: Choose to send yourself text messages to your mobile device.

  • Phone calls: Choose to get a phone call to your registered phone number.

  • Security key: Choose to use a Microsoft-compatible security key.

  • Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method.

  • Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method.

After you select and set up your methods, choose Finish to complete the process.

1. Navigate to the Self-Service Password Reset link.
   • Verify credentials.
     
     
2. Enter your old password & new password. Click Submit.
   • 
     
     
     
3. You're in! You can now manage your account.
   •