MITEL How to Use the MITEL Connect Client
The Mitel phone system includes software called the Mitel Client that can be installed on your computer. You can use the client to make or receive phone calls over the computer, and you can use it to remote control your phone. This article covers the basics of using the client to control your phone.
Getting the Mitel Client
To get the Mitel client navigate to Company Portal/Self Service and select the Mitel Connect software, once downloaded you can proceed with the instructions located below. If you have any issues please give us a call at 757-594-7079 or put in a ticket.
Logging In
If you’re off campus, you’ll need to be signed in through our VPN to use MiTel
The first time that you open the client, you’ll need to enter your CNU e-mail and password. Then click “Show advanced.”
There, enter the following server address:
tp01pv.cnuadmin.cnu.edu
Looking Up/Dialing Numbers
When you log in, you’ll be taken to the main client window. You can look up a phone number in the directory by typing their name in the box at the top. When you do, you’ll see their availability.
Dialing a number
Simply type in the name or number you wish to dial.
Click on the appropriate contact that displays.
Then, click the "green" call button.
At this point your phone will start calling the contact.
Saving Contacts to “Favorites”
One of the chief advantages of the Mitel client is the ability to set an unlimited number of people as “Favorites,” which provides many of the same benefits as setting them as speed dials on your phone.
To set a person as a favorite, search for them and click the star icon next to their name.
Speed Dial with “Favorites”
Once you have saved contacts as favorites you can quickly call them by simply navigating to "Contacts" and selecting "Favorites".
Checking Voicemails
When you have a new voicemail on your phone, it will be indicated on the client.
Clicking on it brings you to the voicemail view.
Select a specific voicemail will provide additional options and display more information about the caller.
Change Forwarding and Voicemail Settings
The Mitel client allows you to change forwarding, voicemail, and several other settings without going through on-phone or voice-driven menus. To get to the settings window, click the Connect menu at the top of the client and choose Settings.
There are a number of options that can be selected in your Mitel voicemail, and most can be changed from the Mitel client.
Voicemail Greetings
When setting voicemail greetings, it’s important to remember that the greetings are on a per state basis. To change the greeting for a particular state, click on Call Routing.
Then, click the link next to “Voicemail greeting recorded” or “No voicemail greeting recorded”.
You can record and play your greeting with the controls on the top.
Clicking the phone icon will switch recording and playback to your phone. Using the speaker will have the client use your computer for recording and playback.
To record a new greeting, click the Record button.
Click Save Recording to save the recording, and Save to complete the setup.
Voicemail to E-mail
You can use the client to control whether or not you get your voicemails delivered to your e-mail. To do so, click on the Notifications menu.
You can then click on the checkboxes to change the behavior of voicemail to e-mail.
Change your Voicemail Password or Record your Name
To change your voicemail password, select the Voicemail area on the left.
Then, click Setup.
You can then change your voicemail password by typing the your current one and the new one in the relevant boxes.
To record your name for the default greetings, you can click on the Record button for Record New Name at the bottom. When the recording is to your satisfaction, click Save.
Please note that you can switch between using your phone and using your computer for audio with the toggle switch on the right.
Blocking Nuisance Calls
Users wishing to block unwanted calls can do so through the use of the MITEL Connect Client. Follow the steps below and remember this only applies to calls destined for your phone number.
Open "Settings" on your MITEL Connect Client, and Select the "Connect" dropdown button located at the top left hand side of the Connect client. Select "Settings".
On the left hand side of the settings page select "Call Routing", then select the "Power Routing" tab.
Select "Create New Power Rule"
Fill in the below fields:
Enter a name in for your rule (ex. Block Nuisance Calls)
Select "number matches"
From the dropdown select "The number is", and enter in the 10 digit phone number you would like to block.
Under the section "Then forward call to”, Start typing in the word "Nuisance" at which point the system will auto complete with the correct extension as shown on the picture below.
Select "Create Rule" to save, then slose the Settings page in order for your changes to take effect.
Enabling Call Forwarding
To get to the settings window to enable call forwarding, click the Connect menu at the top of the client and choose Settings.
Select "Call Routing".
Select the "Power Routing" tab.
Click the "Create New Power Rule" Button.
Enter a name for your rule, and select the "+ my availability" button.
Select the availability state "Out of Office" and select the "Forward Call To" button.
Under "Then forward Call to", check the box "Select Number". Enter the name of the person you want to forward calls to, or enter the number you want to forward calls to. Once finished, select the "Create Rule" button
Remember that your Power Routing rule will only work when your phone's availability state is set to "Out of Office".
Reminder - Don't forget to update your availability state after you return to the office!