The Mitel (formerly known as ShoreTel) client allows you to change forwarding, voicemail, and several other settings without going through on-phone or voice-driven menus.  This article details how. If you need information on obtaining the client or its basic functionality, you can use our Mitel Basics article. To set up your voicemail, see the Changing Voicemail Settings with the Mitel Client Article. 

Table of Contents

Introduction

The procedures below explain the process for setting up a "Power Routing" rule that will forward calls to another line when your phone's availability state is set to "Out of Office". This process requires the use of the MITEL Connect Client, if you do not have the MITEL Connect client installed on your computer please follow this link for instructions on how to install the client - Link.

Procedures for setting up call forwarding