Loaner Technology Request / Access
Requesting a Loaner
Please submit a ticket via help.cnu.edu to CNU IT Services requesting assistance with your current device or asking for a loaner laptop
Once the ticket is submitted you will receive an automated email prompting you to review and accept the terms and conditions for borrowing equipment.
After completing the electronic signature form, a technician or help desk associate will contact you to confirm a time for you to pick up the device.
Once the agreed-upon loan term has been reached, you will be promptly emailed a reminder to return the device.
Requesting a Loaner Laptop
Please note that requests do not guarantee immediate availability. A technician will review your request, confirm stock, and follow up with next steps. If approved, you will receive a loan agreement from our loan system.
Windows - Sign-in Process
The initial sign-in must be performed while the computer is physically located on campus.
All Windows computers at CNU are configured to recognize your CNU email and password. As long as your credentials are entered correctly, you will be able to log in.
macOS - Sign-in Process
Please note that macOS devices are not available for students to borrow. Due to availability and our loan agreements, these devices are limited to faculty and staff at this time.
The only requirement is that the computer must be connected to the internet during the initial sign-in.
While macOS devices function a bit differently from Windows machines, you’ll still use your CNU email address and password to sign in through Single Sign-On (SSO) during setup. These devices don’t use your CNU ID for the initial local login in the same way Windows computers do, but they are still connected to the CNU network.
How to Log In:
Use your CNU email address first to start the sign-in process.
Use your CNU email password at the login prompt that follows.
From there, a local account will be created. Please be patient, as all computers are different, and setting up your account may take a few minutes.
Considerations
While macOS offers many features that users can benefit from, we’ve restricted specific capabilities, such as iCloud sign-ins and the ability to download specific applications, to help maintain the intended functionality and security of the device during the loan period.