Block Nuisance Calls on my MITEL "ShoreTel" IP Phone
Users wishing to block unwanted calls can do so through the use of the MITEL Connect Client. If you do not have the MITEL connect client installed on your computer, you can install it through CNU Self Service. Follow the steps below and remember this only applies to calls destined for your phone number.
Note: The MITEL Connect Client is not currently operational on MacOS computers. This documentation is written for Windows users, and has been updated to reflect the Windows 11 operating system.
Steps for Blocking a Nuisance Caller
Open the MITEL Connect Client on your computer
Open "Settings" on your MITEL Connect Client
Select the "Connect" dropdown button located at the top left hand side of the connect client
Select "Settings"
Navigate to the "Power Routing" option page
On the left hand side of the settings page select "Call Routing"
Select the "Power Routing" tab
Create New Power Rule
Select "Create New Power Rule"
Enter a name in for your rule (ex. Block Nuisance Calls)
Select "number matches"
From the dropdown select "The number is"
Enter in the 10 digit phone number you would like to block
Under the section "Then forward call to"
Start typing in the word "Nuisance" at which point the system will auto complete with the correct extension as shown on the picture below.
Select "Create Rule" to save
Close the settings page in order for your changes to take effect