Connecting Personal Devices to eduroam for Students, Faculty, and Staff
Table of Contents
Introduction to eduroam
Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam is available at thousands of institutions worldwide, see link for a full list of eduroam participants 
Where can I eduroam? - eduroam.org .
Christopher Newport is proud to offer eduroam network access across the entire campus for Students, Faculty, Staff, and Visitors!
Connecting to the eduroam wireless network will allow access to campus resources. Please follow the steps below when connecting to the eduroam wireless network, once you have successfully connected to eduroam on campus, you may connect to the eduroam wireless network while visiting at any participating institution.
Note: Due to recent changes in how this network is provided and certified, users whose device was enrolled more than three weeks from July 27, 2026 will need to re-certify their device to use eduroam using the steps outlined below.
Connecting a CNU Owned Device
Any device owned and maintained by Christopher Newport University will be configured for eduroam access; Students, Faculty, or Staff are not required to authenticate to eduroam on CNU owned devices. If you are having network connectivity issues with a CNU owned device please visit the IT Services help desk located in the Trible Library or submit a ticket online at help.cnu.edu.
Connecting a Personal Device to eduroam
Verify your devices is connected to the internet via cellular service or you can connect to CNU’s Guest WiFi network “CNU-Guest”.
Once you have internet access, open a browser (i.e. Chrome, Edge, Firefox, Safari) and navigate to CONNECT.CNU.EDU
If you’re using an iPhone, navigate to CONNECT.CNU.EDU using Safari.
Click the "Begin eduroam Setup" link to download and install the Christopher Newport University Certificate Profile from SecureW2.
Troubleshooting
Apple Management Configuration Profile Removal
In most cases, if you are unable to successfully connect to eduroam, forget the network and wait 10 minutes before reconnecting. If you are using an Apple device and are unable to forget the network you may have a device “Management Configuration Profile” that needs to be removed, see the below steps on how to remove a profile from your iPhone and/or MAC.
Visit the following page here for detailed steps on how to remove a profile from your Apple device.
Android WiFi Settings
If you chose to authenticate to eduroam using a username and password please ensure the following settings are configured as shown below.
Forgetting the Eduroam Network
Occasionally, you may have problems connecting to the Eduroam wifi. In this case, forgetting and re-adding the Eduroam network will usually fix the issue.
Windows
From the Start menu, go to the Settings app.
Click on Network & Internet, then WiFi, then Manage Known Networks
Look for Eduroam on the page that appears and click Forget.
MacOS
Click the Apple menu, then System Settings.
Click Wi-Fi in the sidebar.
Scroll down on the right and click Advanced.
Click the menu button next to Eduroam, choose Remove From List, then click Forget to confirm.
iPhone/iPad
If you used SecureW2 to initially set up Eduroam, you’ll need to follow these instructions instead.
Go to Settings, then Wi-Fi.
Tap Edit in the corner of the screen.
Take either of these actions:
Tap the delete button, then tap Delete.
Tap the More Info button, then tap ‘Forget this Network’.
Android
Keep in mind that Android manufacturers can customize the operating system, so your screens may look slightly different.
Go to your Settings app and select Network & Internet
Tap Internet
Scroll to the bottom and tap Saved Networks
Tap Eduroam
Tap Forget.
Once you can confirm that the device has forgotten the network, you can re-add it to the device using the methods described earlier in this article.