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Eduroam Wi-Fi Troubleshooting

Eduroam Wi-Fi Troubleshooting

Occasionally, you may have problems connecting to the Eduroam wifi. In this case, forgetting and re-adding the Eduroam network will usually fix the issue.

Forgetting the Eduroam Network

From the Start menu, go to the Settings app.

Click on Network & Internet, then WiFi, then Manage Known Networks

Look for Eduroam on the page that appears and click Forget.

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Click the Apple menu, then System Settings.

Click Wi-Fi in the sidebar.

Scroll down on the right and click Advanced.

Click the menu button next to Eduroam, choose Remove From List, then click Forget to confirm.

If you used SecureW2 to initially set up Eduroam, you’ll need to follow these instructions instead.

Go to Settings, then Wi-Fi.

Tap Edit in the corner of the screen.

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Take either of these actions:

Tap the delete button, then tap Delete.

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Tap the More Info button, then tap ‘Forget this Network’.

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Go to your Settings app and select Network & Internet

Tap Internet

Tap Saved Networks

Tap Eduroam

Tap Forget

Re-adding Eduroam

There are two ways to add the Eduroam network back to your device. Adding it directly is the fastest way, but you need to be on campus to do so. Using the SecureW2 client allows you to set up from anywhere with an internet connection, but you do have to be connected to a network to set it up.

Connecting Directly

Connect to the Eduroam network as you would any other WiFi network.

When prompted, enter your CNU e-mail address for the username and your CNU password for the password.

On some Android devices, you may be asked for additional settings information. The following is the settings information used.

On some Android devices, you may be asked for additional settings information. The following is the settings information used.

  • Security: 802.1x EAP

  • EAP method: PEAP

  • Phase 2 authentication: MSCHAPV2

  • CA certificate: Use System Certificate

  • Online Certificate Status: Do Not Verify

  • Minimum TLS Version: TLS v2.0

  • Identity: "Enter your CNU email address"

  • Anonymous Identity: "leave blank"

  • Password: "Enter the password associated with your CNU email address"

  • Domain Name: Christopher Newport University

For additional information on connecting directly to Eduroam, see our detailed article.

Connecting Using SecureW2

If you prefer to use SecureW2 to connect, navigate to connect.cnu.edu.

On an iPhone or iPad, this must be done using Safari.

Once there, click Begin Eduroam Setup and follow the instructions.

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