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The Mitel (formerly known as ShoreTel) client allows you to change forwarding, voicemail, and several other settings without going through on-phone or voice-driven menus. This article details how. If you need information on obtaining the client or its basic functionality, you can use our Mitel Basics article. To set up your voicemail, see the Changing Voicemail Settings with the Mitel Client Article.
Getting to Settings
To get to the settings window, click the Connect menu at the top of the client and choose Settings….
Setting Up Call Forwarding
You can set up call forwarding on a per-state basis using the Call Routing menu. For more information about states, see our article on Call Forwarding with States
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You’re then given a number of options for forwarding your calls.
Traditional Call Forwarding
To access the same call forwarding options available on your phone, click on the Change button next to either “[#] rings before incoming calls are routed to voicemail” or “Incoming Calls are immediately routed to voicemail”
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When you’re done, click Save.
Simultaneous Ringing
You may also want calls to your phone to cause both your phone and another phone (such as your mobile phone) to ring. To do so, select the state in which you’d like this to happen and click next to “No phones will simultaneously ring” or “This phone will simultaneously ring [number]”.
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Click Use Selected Number, and then click Save.
Find Me
If your phone is in any state other than Available, you’re also able to set your phone to ring a different number if people press 1 during your voicemail greeting. To do so, click the button next to “If callers press 1 during my voicemail greeting...”
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