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The Mitel (formerly known as ShoreTel) client allows you to change forwarding, voicemail, and several other settings without going through on-phone or voice-driven menus.  This article details how. If you need information on obtaining the client or its basic functionality, you can use our Mitel Basics article. To set up your voicemail, see the Changing Voicemail Settings with the Mitel Client Article. 

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To get to the settings window, click the Connect menu at the top of the client and choose Settings….

Setting Up Call Forwarding

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• Keep ringing the number above disables all forwarding; your phone will ring until you pick it up or the caller hands up.

• Forward the call to allows you to forward the call to your voicemail or another number after a given number of rings.  You can change the number of rings or the forwarding destination with the dropdown menus.

• Always forward my calls to will immediately forward any calls received by your phone either to your voicemail or another number; your phone won’t ring.  You can change the destination using the dropdown menu.

When you’re done, click Save.

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