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This article assumes the following:

1. You (the customer) submitted a ticket, and the procurement of your new device is underway.
2. You (the customer) received a ticket from Information Technology Services stating we are currently setting up your device or we are going to deliver the device shortly.

New computer setup & delivery process:

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1. During this time, you can begin the process of backing up important files on your computer to a mapped drive such as F:\ or a personal thumb drive. This is only required if you keep files on your computer. If all of your files are already on F:\ then you don't need to back up anything. 
   1. Any questions on how to do this, please place a ticket at help.cnu.edu or call at 757-594-7079.
2. Please begin the process of clearing your physical workspace if you are expecting our technician to bring the new computer to your office and set it up for you.
   1. ITS wants to ensure the safety of everyone involved and that our visit to your office is brief and not disruptive to you or your business. 

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Once you have received your new Windows Device from IT Services, please follow the below steps:

1. Connect to an Ethernet network cable before powering on the computer*.
2. The computer must be located on campus for Windows login to properly occur.
3. Sign in at the Windows lock screen with your CNU ID Number and Password.
4. After the computer has been set up physically and logged into, we ask that the user then submit a ticket via help.cnu.edu or by calling 757-594-7079 to state what software and data need to be transferred. This will be communicated and reiterated by the technician doing the physical install.
   Please be sure to include any information necessary to reinstall the software, license key information, software download locations, etc...

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