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Last Updated

05 Apr   

StatusActive


Software Requests and Availability

Warning
If you notice any software that is missing from the Self Service portals, please click the following link to submit a ticket and request for a specific software application to be included in the Self Service application. This applies to both Windows and macOS.

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tooltipSubmit a helpdesk ticket
titleSubmit Software Request
urlhttps://helpcnu.cnu.edu

Windows

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helpspot.com/

Info
Currently, this page HERE documents what is available to CNU Staff and Faculty via our Self Service portal!

Windows

System Icon Tray

  1. We have made the system icon tray (lower right-hand corner) available to users.Once in you will be able to navigate the software library and various other "fixes."
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  2. Once you have navigated to these locations, double click on the desktop icon labeled "Self Service" or once on the system tray icon.
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Start Menu

  1. There is also the option to go to the Start Menu > FileWave > Self Service.

Desktop Icon

  1. You can also go to the desktop, click Self Service, and launch the application.

SelfService Desk

macOS

  1. Navigate to the "Launchpad" icon on your dock and click.
  2. Once inside of Launchpad, select the "Self Service" icon.
  3. You will be prompted to sign in with your CNU Credentials, ; these are the same credentials used to sign into CNU Live, Scholar, Lecterns, etc... (Numbered account)
  4. Once in, you will be able to can navigate the software library and various other "fixes."

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