The Mitel (formerly known as ShoreTel) phone system includes software called the Mitel Client that can be installed on your computer.  You can’t use the client to make or receive phone calls over the computer, but you can use it to remote control your phone.  This article covers the basics of using the client to control your phone.  The articles on Changing Forwrding Settings and Changing Voicemail Settings with the Mitel Client explain how to use the client to set up call forwarding and control your voicemail.

Getting the ShoreTel Client

To get the Mitelclient, either call (757)594-7079 or file a request in this system asking for the Mitel client (you must mention either Mitel or phone) to be installed on your machine.  You will need to be present for the installation.

Logging In

The first time that you open the client, you’ll need to log in with your CNU ID Number and password.  You can check Remember this to automatically log in.

You may also have to enter server information.  The server is tp01pv.cnuadmin.cnu.edu

You’ll then be logged in.

Looking Up/Dialing Numbers

When you log in, you’ll be taken to the main client window.  You can look up a phone number in the directory by typing their name in the box at the top.  When you do, you’ll see their availability.

Clicking on a name will bring up a card with additional information.  Click the green phone button to call them.  Remember that the call will happen on your phone.

Speed Dial with “Favorites”

One of the chief advantages of the Mitel client is the ability to set an unlimited number of people as “Favorites,” which provides many of the same benefits as setting them as speed dials on your phone.

To set a person as a favorite, search for them and click the star icon next to their name.

You can then find your favorites under People.

Checking Voicemails

When you have a new voicemail on your phone, it will be indicated on the client.

Clicking on it brings you to the voicemail view.

Click on the voicemail and you’ll bring up options.

You can play the voicemail on your phone (if you click the phone icon on the right) or your computer (by clicking on the speaker icon).  You can also reply with a voicemail if the caller was on campus, forward the message to another number, or delete it.  To directly call the person back you can click directly on the number.

You can check voicemails you’ve heard by clicking Recent, choosing Voicemails from the dropdown and clicking All at the top.