It is always a possibility with an online test or quiz that you could lose your connection or have a submission fail to complete. No system is perfect, but here are a few suggestions you should follow to prevent having to retake the test:
- Have as few browser windows as possible open.
- Use a reliable web browser such as Firefox or Chrome.
- Once you have started the test, DO NOT click on the Scholar link in your CNU Connect screen. This will create a new Scholar session and sign you out of the test. Instead, open all Scholar windows that you ’ll need before starting the test.
- Wired connections are more reliable than wireless connections, so use a wired connection if possible. If not possible, use a wireless connection known to be reliable, and have an alternate means of communication ready in case of emergencies.
- If writing long essay answers, type them into a word processing program. Then copy and paste them into the test. That way, if you experience a browser crash or timeout with Scholar, you have the work saved.
Finally: should you experience a failure in the test application, contact your instructor immediately. If you don't let the instructor know about the problem during the testing period, this appears no different than a student being absent for an in-class exam without notice.
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