New Computer Setup Process
This page is only applicable to Staff and Faculty who have received a computer from Christopher Newport University. This DOES NOT apply to personal computers.
This article assumes the following:
You (the customer) have submitted a ticket, and the procurement of your new device is underway.
You (the customer) have received a ticket from Information Technology Services stating we are currently setting up your device or we are going to deliver the device shortly.
Table of Contents
New Computer Setup & Delivery
You will receive a ticket message in your email indicating an ITS technician will be setting up the device and the listed parts that will accompany the computer such as speakers, displays(s), keyboard, etc.
During this time, you can begin the process of backing up important files on your computer to a mapped drive, such as F:\ or a personal thumb drive. This is only required if you keep files on your computer. If all of your files are already on F:\, you don't need to back up anything.
See our help documentation for instructions on using the F:\ drive
Any questions on how to do this, please place a ticket at help.cnu.edu or call at 757-594-7079.
Please begin clearing your physical workspace if you expect our technician to bring the new computer to your office and set it up for you.
ITS wants to ensure the safety of everyone involved and that our visit to your office is brief and not disruptive to you or your business.
Work will begin on your computer in Bev Vaughan Hall by imaging the computer and setting up the basic software provided by CNU on any University computer.
Once this work is complete, a technician will reach out to the computer’s new owner (designated on the ticket). Please make sure that, if the ticket is put in incorrectly or if the information needs to be updated, to contact us. You can also sign in and update the ticket via the help.cnu.edu ticket portal.
It is important to note at this step whether you expect the technician to physically set up your computer (unbox, position, connect cables, etc.). It is not required that ITS connect your new computer; you may feel more comfortable doing this yourself.
Once a delivery date has been scheduled and determined, please make sure that all the requested paperwork is complete and the physical workspace is ready for new computer delivery.
After delivery and setup of the computer occurs, the original ticket will be closed to show work completed by the onsite technician.
After the computer has been set up physically, we ask that the user then submit a ticket to our Helpdesk via help.cnu.edu or by calling 757-594-7079 to state what software and data need to be transferred. This will be communicated and reiterated by the technician doing the physical install.
Please be sure to include any information necessary to reinstall the software (ex. license key information, software download locations, etc.)
Please note that many software offerings at CNU are available via the Company Portal (for Windows Users) or Self Service (for MacOS users) without the need for a technician’s assistance. Please locate the relevant platform using this documentation as a guide and search for your desired software there before reaching out to the Helpdesk for assistance.
Keep in mind that if you have a laptop computer and will be taking it off-campus, you will need to sign in to the computer first before taking it off-campus.
Initial Login, Windows Computers
All Windows computers need to be located on campus for the first log-in, due to the need for connection to campus networks.
Sign in at the Windows lock screen with your CNU Email Address and Password.
The gif below shows the full process described, so long as a reliable internet connection is available and your account configured correctly.
Initial Login, MacOS Computers
On your initial login, you will need to be connected physically to the CNU network using either your device’s network port or an adapter.
If your device does not have a network port and you do not have access to a network adapter, please let us know by putting in a ticket HERE or calling the Help Desk at 4-7079.
Once your device is successfully connected to the network, you will be greeted with a large, white login screen with a single blank space for your email address.
Type in your CNU Email and Password. More info is HERE.
Once logged in, you will have access to your new computer and have a password synced to your current password.
When you go to change your password, please follow the prompts you receive from Jamf Connect to continue to sync your password accordingly. More info HERE.
If at any point you have questions about this process or others, let us know by calling the help desk at 757-594-7079, filing a ticket at help.cnu.edu, or reaching out to us via email at helpdesk@cnu.edu.